Family surveys
The 2-star review started as a 2-star answer nobody asked for.
Census Mastery lets you ask every family the same questions on a schedule, shows you the average for each one, and alerts you the same day anyone scores you low. Fix the problem in a phone call instead of reading about it on Google.
Build my first surveyIllustrative sample data in the Census Mastery interface.
Your questions, your words
Stars, yes or no, multiple choice, free text. Build the survey once, send it to your family list in bulk by email, and send it again next quarter. Results, averages per question, and every individual answer, with the low ones flagged.
The same-day alert
A family that scores you a 2 on “communication with the family” is a family that is about to write it somewhere public. The alert lands in your “Deal with this” panel and your digest the day it happens. You call. You fix it. Most of the time, that family becomes a 5-star review.
The other reason to survey
When families answer “would you recommend us” with a yes, they have already said the thing a review says. The one-click review request from the survey result turns that yes into a Google review while it is still warm.
What we collect, and do not
Survey answers live in your account and nowhere else. Census Mastery reads public pages and Google for everything else it does; the only family data in the system is what you enter in the lead pipeline and what families type into your surveys.
Why it matters
A complaint you hear first is a conversation. A complaint Google hears first is a headline that every future family reads. Surveys move the complaint from the second place to the first.
Eight jobs. One login.
“Absolutely reliable reporting and extremely detailed insights. Census Mastery has helped us maintain a census over 90 percent for five years.”
President, Sunny Hills Assisted Living, Florida.
Find out what the last family saw.
Enter your community and we will run your first Census Score. You will see your number, your five closest competitors, and the three plays that matter most, inside ten minutes of signing up. Senior living reputation management, done for you, from $79 a month.
30-day money-back guarantee. Cancel any time. Your data is read from public pages; we collect nothing about your residents.