Review tracking
The 2-star review on Caring.com has been sitting there for four months. Nobody told you.
Census Mastery pulls every review from Google and every directory that publishes them, with the date and the stars, and puts anything 3 stars or below at the top of your page with a reply button next to it. On every platform. Not just Google.
Show me my reviewsIllustrative sample data in the Census Mastery interface.
“Deal with this”: complaints first, always
Every review of 3 stars or less, or with negative wording, on any platform, is pulled to the front of your community page. Complaint-type results on page one of Google for your name sit beside them. Low answers from family surveys land in the same panel. A new low review with no reply raises an alert and goes into your email digest the same day. Nothing waits for you to go looking.
Movement on every platform
Audit to audit, every platform gets up and down arrows for review count and rating. When a review is added or removed on A Place for Mom, Caring.com, Yelp or anywhere else, you get an alert. General tools watch Google. Families do not.
Review growth, back to your first review
Where a site publishes dates, Census Mastery rebuilds your review history month by month, back to the first review ever left. You see the seasons in it: the spring where reviews came in weekly and the winter where they stopped, which is usually the same winter the phone stopped.
Illustrative sample data in the Census Mastery interface.
What families are saying, counted
Care type and theme tagging across all your reviews: staff and caregivers, management, communication with family, food, cleanliness, activities, safety and falls, medication, responsiveness, cost, building and rooms, compassion and dignity. Positive and negative counts for each. The same for your competitors. Word matching, no guesswork.
Why it matters
19 percent of people now expect a reply to their review the same day. 32 percent by the next day. A low review that sits for a week is not a review anymore. It is your listing’s headline.
Source: BrightLocal Local Consumer Review Survey 2026.
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Find out what the last family saw.
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