AI review replies
Fifteen unanswered reviews. Fifteen drafted replies. Ninety seconds.
The reviews inbox shows every Google review that needs a reply. “Write with AI” drafts one. “Write replies for all” drafts every unanswered review at once. You read, you edit if you want, you post. Once your Google profile is connected, posting is one click.
Show me my inboxStaff are kind but nobody called me back about my mother’s room change for three days.
Linda, thank you for telling us. You should never wait three days for a call back, and I am sorry you did. I would like to hear more and make this right. Please call me directly at the front desk and ask for Maria.
Illustrative sample data in the Census Mastery interface.
Replies that follow the rules of your industry
Senior living is not a pizza shop. A reply that mentions a resident’s condition is a privacy breach. A reply that argues with a grieving daughter is a second bad review. Every draft Census Mastery writes follows fixed rules: warm and plain; never mention a resident’s health or care details; never argue or admit fault; never offer an incentive; no exclamation marks; no AI-sounding language. Before a draft reaches you it is checked for invented numbers, dashes and AI vocabulary, with a rule-based fallback if the check fails.
One inbox across every community
Operators with several communities get a cross-community reviews page, lowest ratings first, so the review that needs you most is at the top no matter which building it is about.
Until you connect Google, the inbox still works
“Copy reply” and “I posted it on Google” keep the inbox accurate before you connect your profile. After the one-time Google sign-in, “Post to Google” does it for you.
Why it matters
Owner reply rate is one of the seven measures in your score, and it is the cheapest five points on the card. A family reading a 2-star review with a calm, kind owner reply underneath it sees a community that pays attention. A family reading the same review with silence underneath sees a community that does not.
Eight jobs. One login.
“Absolutely reliable reporting and extremely detailed insights. Census Mastery has helped us maintain a census over 90 percent for five years.”
President, Sunny Hills Assisted Living, Florida.
Find out what the last family saw.
Enter your community and we will run your first Census Score. You will see your number, your five closest competitors, and the three plays that matter most, inside ten minutes of signing up. Senior living reputation management, done for you, from $79 a month.
30-day money-back guarantee. Cancel any time. Your data is read from public pages; we collect nothing about your residents.