Senior living surveys
Senior living surveys catch the 2-star answer before it becomes a 2-star review.
Senior living surveys in Census Mastery let you ask every family the same questions, by email or text, whenever you choose, show you the average for each one, and alert you the same day anyone scores you low. A 4 or 5 star answer is invited to the review site you choose. A lower one comes to you first. Fix the problem in a phone call instead of reading about it on Google. Included on Full Census and Waitlist.
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Illustrative sample data in the Census Mastery interface.
Surveys for senior living
Stars, yes or no, a choice from options, free text, any number of questions, each one required or not. The default “Quarterly family survey” comes ready to go and every question can be edited. A community can hold up to 12 surveys, each with its own questions and its own review destination for happy families: Google, any site you are listed on, a link of your own, or nowhere. Results, averages per question, and every individual answer, with the low ones flagged.
Assisted living family surveys
Up to 40 lists per community, up to 5,000 contacts each, built from a paste, a spreadsheet, or a survey’s outcome (answered, did not answer, 4 or 5 stars, 3 stars or fewer), so the next survey or message goes to exactly the right families. “Clean up” removes duplicates, unsubscribed emails, opted-out phones, bouncing addresses and empty rows. Send a survey to a whole list by email, in batches, or by text to up to 200 at a time. Each family gets their own link, so nobody is asked twice inside 30 days.
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Illustrative sample data in the Census Mastery interface.
Senior living satisfaction surveys
A public page that works on a phone and needs no login. The family answers in a minute. On the thank-you screen, a family whose first stars answer was 4 or 5 is invited to leave a public review on the site that survey chose. A lower answer sees only the thank-you, so you hear first.
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Illustrative sample data in the Census Mastery interface.
The same-day alert
A family that scores you a 2 on “communication with the family” is a family that is about to write it somewhere public. The alert lands in your “Deal with this” panel and your digest the day it happens. You call. You fix it, before it is written anywhere public.
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Illustrative sample data in the Census Mastery interface.
The other reason to survey
When a family rates you 4 or 5 stars overall, they have already said the thing a review says. The thank-you screen invites them to leave a review while it is still warm, on Google or on whichever directory that survey points to, so you can fill the empty Caring.com page as well as the Google one. Lower scores come to you first.
What we collect, and do not
Survey answers live in your account and nowhere else. Census Mastery reads public pages and Google for everything else it does; the only family data in the system is what you enter in the lead pipeline, the enquiries families send from your website, and what families type into your surveys.
Why it matters
A complaint you hear first is a conversation. A complaint Google hears first is a headline that every future family reads. Surveys move the complaint from the second place to the first.
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President, Sunny Hills Assisted Living, Florida.
Find out what the last family saw.
Pick a time and we will run your community’s Census Score with you on the call: your number, your three closest competitors, and the three plays that matter most. The report is yours whether you sign up or not. Senior living reputation management, done for you, from $79 a month. Works for assisted living, memory care, nursing homes, independent living and in-home care.
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Your score is read from public pages and Google. The only family details we hold are the enquiries and leads in your own pipeline.